Enterprise IT Support

Full Time
Brooklyn
Posted 1 month ago

An enterprise IT support will assure strategic alignment between business needs and IT. We are looking for a seasoned IT support person to grow and maintain our technological capabilities supporting the entire enterprise. The responsibilities include, but not limited to, system and network administration, break-fix, build/test/deploy/monitor new system, network and peripheral hardware, license maintenance, user administration, desk-top support and other technology and operations efforts as dictated by business needs.

The ideal candidate will be able to perform task such as:

  • logging and processing support calls
  • installing and configuring computer hardware, software, systems, networks, printers and scanners
  • planning and undertaking scheduled maintenance upgrades
  • setting up accounts for staff, ensuring that they know how to log in
  • solving password problems, including resets
  • talking to clients and computer users to determine the nature of any problems they encounter
  • responding to breakdowns
  • investigating, diagnosing and solving computer software and hardware faults
  • repairing equipment and replacing parts
  • training junior and new technical staff
  • obtaining replacement or specialist components, fixtures or fittings
  • checking computer equipment for electrical safety
  • maintaining records and, when required, updating product licenses
  • managing stocks of equipment, consumables and other supplies
  • managing vendor and negotiating with software retailers
  • perform system analysis techniques and procedures

 

Key skills and Requirements

  • Proven experience in a network administrator role
  • Hands on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of network connectivity as pertains to server infrastructure
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution
  • Great at organizing, prioritizing and multitasking
  • Strong customer service ethos and ability to work well individually and in a team environment
  • Strong communication and organizational skills
  • Willingness to sometimes work unsociable hours
  • Enthusiasm for continual learning

Job Features

Job CategoryGMI

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