The Bakery Department associate responsibilities include frequent interaction with customers, being helpful and providing suggestions on baked goods. In addition, you are responsible for the condition of case and display, ordering, slicing and overall understanding of bakery operations. Smile, greet and be courteous to customers, work with management and all other associates to provide a high level of customer service, be punctual and conduct yourself in a professional manner at all times.
• Observe and Retain all of NetCost Market’s policies and procedures
• Prepare equipment for baking in the beginning of the shift
• Set oven temperatures and place items into hot ovens for baking
• Operate slicing machine
• Be knowledgeable on all products and be able to accurately describe them
• Build visually attractive displays, prepare and set up cases, rotate and replenish products as needed and maintain accurate signage and pricing
• Package, wrap, price and label items for retail sale
• Check and maintain proper temperature and humidity levels
• Operate relevant equipment in a safe and productive manger
• Observe all safety and sanitary food handling practices at all times, including, but not limited to, proper hand washing, use of food handler gloves, hair restraints and proper storage of product.
• Ensure proper storage and labeling of product
• Ensure the accuracy, quality and consistency of product
• Maintain knowledge of products and operations of the department
• Clean and maintain work areas, utensils, and equipment
• Prepare and maintain inventory or production records
• Place products in the showcase
• Establish and maintain a positive, professional relationship with customers through effective, accurate, timely, and reliable communication and action
• Inform store manager regarding customer concerns and employee matters
• Follow the instructions of managerial staff
• Be a great listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel
• Make customers feel important and appreciated. Treat them as individuals. Try to find ways to compliment them, but be sincere.
• Identify and anticipate needs. Most customer needs are emotional rather than logical. Try smiling while you are talking to the customer; it can make your voice sound more pleasant and positive. Avoid the flat, lackluster tones that so many think is appropriate while conversing in today’s cultural milieu.
• Know how to apologize. When something goes wrong, apologize. The customer may not always be right, but the customer must always win. He or she may be rude, inattentive, speak with a thick accent, but he or she is still our customer.
• Be able to demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times.
• Maintain a neat, well-groomed personal appearance at all times and observe Company dress code.
• Contribute to the product flow process in the store by receiving daily deliveries and distributing to sales floor as directed
• Ability to deliver friendly, courteous, prompt customer service
• 18 years or older.
• Ability to read, write and do simple math problems
• Ability to interpret, understand and follow instructions and solve problems
• Able to work well with others as a team member
• A passion for serving people